Ordering, shipping and returns information
Ordering
All orders can be placed using our on-line shop, just find the product you want and click on the 'Add to cart' icon. Once you have the items you would like to purchase in your cart, view your cart by clicking one of the links in the top area of your browser. From the cart page you can follow the links through the checkout process.
If you have any trouble with our shop please feel free to contact us, we are more than happy to help you out.
Payment options
We accept two methods of payment; secure credit card payment via our website and direct credit payment. You may choose which of these you prefer. If neither of these suit, please contact us so we can work out a different method. Unfortunately we cannot offer credit accounts at this time. Secure credit card payment will provide the fastest delivery of your order, as we can confirm your payment instantly.
For direct credit payment please use our account details below;
- Bank:
- ASB Bank
- Account Name:
- nice technology Limited
- Account Number:
- 12-3159-0061749-00
- Reference:
- Your order number
Please make sure you put your order number (supplied when you confirm your order) as a reference somewhere with your direct credit. Without this it makes it very difficult for us to relate orders to payments and will quite possibly cause delays getting your order delivered.
Direct credit transactions usually appear in our account overnight, if you bank with ASB we will receive your payment on the same day. If you'd like you can send us through a screenshot of your payment to speed things up.
Our GST number is 93-077-571.
Shipping
We used to ship all orders for free but by popular demand we've now added lots of smaller products to the store for which free shipping doesn't make sense. So now all orders over $50.00 qualify for free shipping, everything under that is just $5 for delivery. Very small orders shipped to rural delivery addresses may incur an extra fee. Normally we don't worry about this but if you order something worth $10 or so it actually costs us money. We'll notify you if an extra charge is applicable.
For all products shipping from our premises we use Courier Post's service, this means that you should receive your order the day after we confirm your payment. For credit card orders which are received early enough in the day (usually before 3pm) you should receive your order the next morning.
Products which are not in stock at our premises will sometimes be shipped directly to you from our supplier and may or may not take longer to ship, please contact us to find out an estimated delivery time.
For security purposes we ship via Courier Post's 'Signature Required' service. This means that you must be present and sign for your package. If you are out, then Courier Post will leave a 'card to call'. You may then get in contact with Courier Post to pickup your package from their depot.
To help prevent credit card fraud we only deliver to New Zealand addresses at this time. International orders are more welcome as long as the delivery address is located in New Zealand.
Security
Our site uses industry standard SSL encryption to secure your confidential information whilst it travels from your browser to our server. Your browser should show a padlock icon while you are checking out which you can click on to verify that you are securely dealing with us.
We do not store your credit card details. They are only used to process your payment and then immediately discarded. Please see out privacy policy for more information.
Returns & Warranty
Returns aren't really that fun for anyone invloved, but we try to make the process as painless as possible. There's a few guidelines below which will help out.
Any damaged or faulty products should be returned within 5 days of delivery. Please contact us as soon as possible after delivery to discuss the problem and request a return authorisation.
All products have a 12 month return to base warranty, some items have an additional manufacturers warranty which should be noted in the product details. The warranty of replacement items continues for the original period from the original date of purchase.
To qualify for a credit, returned goods must include all original components and all original packaging. You will need to cover the costs of shipping the faulty goods back to our premises, where the goods are faulty we will cover the cost of shipping the replacements back to you.
Please do make sure that all items are shipped with sufficient packaging to protect against damage. We also advise people to use a trackable courier service, if your return turns up damaged from transit or goes missing then we won't be able to do a standard replacement.
It does take us time to test and process returns, due to this returned goods which are tested and found to be in working order will incur either a service and return shipping fee, or a minimum 15% restocking fee. Goods received for return without all original components and packaging will incur a higher restocking fee dependant on missing items. Replacement goods for returned goods without all original components and packaging will be sent out without all original components and accessories.
We will honour all our obligations under the Consumer Guarantees Act in all situations where the act applies to a sale.
